I drove all the was from duck creek to try to get a phone and looked at their schedule on google reviews it says they are open 11-5 on sundays. I got here and it wasn't open. It was a waste of time to drive all the way here.
I was on the $40/month plan and changed it to international coverage for the month I went to South America. They made me pay $100 for it, which was a lot for me, but because I needed it for texts and especially navigation, I paid up. I was very clear to the rep (Brandon)that I needed that phone to work and he promised it would (I asked him three times, almost feeling bad I was nagging). Well, sure enough, the minute I landed the phone coverage went MIA and I was not able to use any feature for the whole entire month I was there (try driving in South America with no GPS, it's quite the adrenaline ride!) As soon as I got back, I went to their store on Bluff St. to see what they could do. I asked for my money back, but was ready to just get the $100 credit for the next 2 months worth of service. Brandon originally said there was nothing they could do. Then they settled on ONE month's service (a whopping $40 credit!). I asked for the manager, Christopher W (charming creature). Long story short, he basically walked out on me and left me talking to myself, with a "take or leave it, that's all you are going to get". Folks, steer clear of T-Mobile in general, BUT ESPECIALLY THE ONE ON BLUFF STREET. They have no clue what the term"customer service" even means. This "Christopher W" person is the world's rudest business manager, and I've seen a few bad ones in my day. Do yourself a favor and go somewhere else for phone service.
Always have to wait in line, but every employee is always helpful and knowledgeable. Honestly, they have made every experience I've had with them a fun one.
It took a while to get my broken phone replaced, but Hunter did a great job at getting things done and trying to make sure I received the best deal available.
I don’t rate this place 5 starts, just did it do it goes on top. THEY MAKE EVERYTHING SO DIFFICULT TO DO, JUST BECAUSE THEIR TOO LAZY TO HELO THEIR CUSTOMERS!!
T Mobile is a US Electronics Store based in St George, Utah. T Mobile is located at 1091 N Bluff St Suite 106, St George, UT 84770, USA.
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