My wife and I lived in the town homes on Indian hills drive and before moving in we had to wait 3 weeks for the cleaning lady to "clean" the apartment. When we finally got the keys the house didn't look touched, we spent the next three days deep cleaning the apartment. While living there, the lady at the office we gave our rent to was EXTREMELY nice which is why I'm giving them 3 stars and not any lower than that. They do have a TON OF COCKROACHES outside at night(I know it's kinda expected here in st George but we had a guy spray outside and then next morning there were about 100 cockroaches that were outside our front door
It took 7 weeks to get our deposit back. By law the check needs to be dated exactly 30 days from the move out day. We also had $100 missing from our deposit. If they were thorough, they would also leave a check out list of things that need to be cleaned upon moving out. The apartment was filthy when we moved in. Besides those things, Ence was great to work with. The ladies in the office are very nice and helpful.
Staff is very accommodating and helpful, when we went in to ask about some apartments they gave us a key to go check it out and see it ourselves. We love ence rental!!
The check only for payment is extreemly hard to deal with but that is set aside and is nothing compared to the rude staff. They are hardly ever friendly and I feel like I am a burden when I call or go in to make a payment. They have a code to get onto the storage units which changes with out notice and if you do not have the code you are out of luck. Very irritating.
They are busy enough that they do not feel the need to provide any special services such as taking credit cards over the phone or a website for customer service purposes etc. They are very friendly and helpful people to work with just the same. Their facilities are nice and fairly secure with automatic gates and high fences and walls. That's not to say someone that wanted to could not get in, but it's secure enough to reduce the temptation for honest folk. Some units do seem to be in less than ideal repair stiff roll-up doors and saggy rubber seals along the bottom of the door.
Ence Rentals And Storage is a US Storage based in St George, Utah. Ence Rentals And Storage is located at 1704 W Sunset Blvd # 2, St George, UT 84770, USA.
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